For homeowners who are being ignored by their banks regarding a loan modification, here is something I received from my in-house counsel at RE/MAX Equity Group that should help.
Call the Office of Controller of the Currency (OCC) 1-800-613-6743 or go to their website http://www.helpwithmybank.gov/. They control the money to the banks. File a complaint. You have 45 minutes to type and a few thousand characters only. Within a few days you will get a call from the Bank President's Office. They get your information once and for all. You get a letter that they have everything. Then you get a letter of forbearance with your new terms for period of 3 months. That's where we are now. If you stick to the plan you should get a new policy with these terms.
In other words, if you are trying to modify your loan and are getting nowhere fast with your current efforts - complain! Make your bank hear you! I would love to hear back from people that have gone this route and have successfully received a quick response. Let me know! If you need assistance with anything you know I am here to help.
