That Makes NO Sense

This past week as I was making contact with various lenders on my short sale listings, I had the pleasure of speaking with Jenna G.  She is the negotiator for the Home Affordable Foreclosure Alternatives (HAFA) short sales for Chase Mortgage.  That wasn't a type at the beginning of the last sentence.  Yes, Jenna is the only HAFA negotiator for Chase (at least according to her).  I asked her if she was serious and she replied with a resounding, "Yep".

Why?  Why is she the only negotiator dealing with HAFA files?  There are, of course, other negotiators dealing with short sales - just not ones where HAFA is concerned.  We, as REALTORS® wonder why the process has to take soooooo long to get an approval.  Buyers and sellers wonder the same things.  With short sales playing such a large part in our nation's housing issues, one would think Chase could hire one more person to help with the workload.  Just one.  Heck, that would cut in half the time it takes to get an approval!

Oh, and did I mention that Jenna G. is not allowed to email us REALTORS® with approvals or questions or anything?  It's true.  Jenna G. is only allowed to talk with me on the phone and and written communication must be done via fax.  Welcome to 1980.

It's time to step it up, Chase.  It''s time to bring communications into the 21st century.  It's time to hire a few more people and help move our housing industry forward so that the economic recovery can be complete.